Customer Service Specialist (m/f/d)
Wallau & Eindhoven · Hybrid (office + home) · 6-month contract with view to permanent
About CorPro and Tectyl
CorPro GmbH is the EMEA brand owner of Tectyl, one of Europe’s most recognized corrosion protection brands. Our products protect vehicles, industrial equipment, machinery and critical components across a wide range of industries.
Operating across Europe means working with customers, suppliers and colleagues from different countries, cultures and backgrounds. We are a small international team with an entrepreneurial mindset, short communication lines and a strong focus on continuous improvement and digitalization.
The opportunity
We are looking for a Customer Service Specialist to strengthen our team and support our continued growth: This role goes beyond order processing. You will play a key role in ensuring a smooth customer experience, coordinating internally with logistics and operations, and helping us improve the way we work.
If you enjoy working in an international environment, solving problems and making a visible impact, we’d like to hear from you. On any given day, that means:
- Taking care of incoming orders , entering them, scheduling them, making sure things move
- Serve as a primary contact for customer inquiries
- Being the person customers can reach when something’s unclear or just needs a human answer
- Communicate proactively regarding order status, delivery updates and customer requests
- Handling complaints and returns calmly and constructively, it counts how you handle it
- Coordinating with logistics and production to keep orders on track
- Spotting repetitive tasks and raising your hand when you think something could be automated or simplified, we’re actively building more efficient ways of working and we want you involved in that or ? Support continuous improvement initiatives by identifying opportunities to simplify or automate routine processes
The last point might sound small, but it’s actually important to us. We’re not looking for someone to just execute, we want someone who pays attention and speaks up.
What we’re looking for?
Personal Qualities:
- Strong communication and interpersonal skills
- A positive and solution-oriented mindset
- Confidence in dealing with customers and internal stakeholders
- The ability to stay organized and focused when priorities change
- Curiosity and willingness to learn
- A proactive attitude and willingness to take ownership
- Enjoy working in an international and diverse team environment
Experience & Skills:
- Experience in customer service, order management, inside sales or a similar commercial role
- Comfortable working with ERP systems or able to learn new systems quickly
- Strong English communication skills, both written and spoken. Additional European languages are an advantage
- Good commercial awareness and understanding of customer relationships
- Good knowledge of Microsoft Office applications
What we offer?
- A 6-month contract with the possibility of a longer-term opportunity
- Hybrid working model with flexibility between office and home office
- An international working environment
- A diverse team with different backgrounds, experiences and perspectives
- Direct access to decision-makers and the opportunity to make an impact
- The chance to contribute to ongoing digitalization and process improvement projects
- A culture that values initiative, collaboration and continuous learning
Interested?
We’re not looking for the perfect CV. We’re looking for someone who is reliable, curious and motivated to make a difference. If this sounds like the right opportunity for you, we would love to hear from you.
Please send your application to: jobs@corpro.gmbh
